The AI "Common Sense" Trap - Why a "Reset" Isn't Always the Answer

Caution: AI is smart, but it often lacks common sense.

I recently ran into a frustrating wall with Google Chrome. I wanted to add a new shortcut to my home screen, but the "Add Shortcut" button had simply vanished. Naturally, I asked the built-in AI (Gemini) for help.

The AI gave me a "nuclear" solution: "Reset your Chrome settings to factory defaults."

The Problem? If I had followed that advice, I would have wiped out my saved passwords, pinned tabs, and custom settings—and it would not have fixed the problem. 

The Truth: Chrome has a hard limit of 10 shortcuts. Once you hit 10, the button disappears. There was nothing "broken" in my settings; the "room" was just full. The AI was smart enough to know how to reset a browser, but not "common sense" smart enough to count to ten.

 Bob’s Advice: 1. Count before you Click: If a feature disappears, check if you’ve hit a limit. 2. Question "Nuclear" Advice: If an AI (or a tech support person) tells you to "Reset" or "Reinstall" as a first step, get a second opinion. 3. Don't Blame Yourself: Often, it's not a mistake in your settings—it's just a limit the developers didn't bother to tell you about. 

(I created the prompt, ChatGPT created the information.)