🛠️ Internet Access Troubleshooting Guide

🧑‍💻 For Windows 11 25H2 — Beginner Friendly

---

🔍 Step 1: Check Your Device

• Is Wi-Fi or Ethernet active?

  • Click the network icon in the taskbar (bottom right).
  • If it says Ethernet, you're using a cable.
  • If it says Wi-Fi, you're connected wirelessly.

• Try another device.

  • If your phone or tablet connects fine, the issue is likely your PC.

---

🔌 Step 2: Restart Everything

• Restart your PC.
• Restart your modem/router:
  • Unplug the power cable.
  • Wait 30 seconds.
  • Plug it back in and wait 2–3 minutes.

---

📶 Step 3: Check Router Lights

• Power light: Should be solid.
• Internet light: Should be green or blinking.
• Red or no light? Likely an issue with your internet provider.

---

🧪 Step 4: Run the Network Troubleshooter

1. Press Windows + I to open Settings.
2. Go to System > Troubleshoot > Other troubleshooters.
3. Find Network Adapter and click Run.
4. Follow the prompts to diagnose and fix issues.

---

🌐 Step 5: Test Your Connection

• Open a browser and try www.google.com.
• If it fails, type http://192.168.1.1 or http://192.168.0.1 — this opens your router’s page.
  • If it loads, your PC is talking to the router — but the router may not be online.

---

🔄 Step 6: Reconnect Your Network

🧷 If you're using Ethernet:

• Unplug the Ethernet cable from your PC and router.
• Wait 10 seconds.
• Plug it back in securely at both ends.
• Check if the connection re-establishes.

📶 If you're using Wi-Fi:

1. Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
2. Click your network name and choose Forget.
3. Reconnect and re-enter your password.

---

🧰 Step 7: Check for Outages

• Use mobile data to visit your ISP’s website or search “[Your ISP] outage map.”
• You can also call their support line.

---

🧼 Step 8: Reset Network Settings (Last Resort)

1. Go to Settings > Network & Internet > Advanced network settings > Network reset.
2. Click Reset now.
3. Your PC will restart and reset all network adapters.

---

🧠 Bonus Tips

• Elevate your router. Keep it off the floor and away from walls.
• Use Ethernet if possible. It’s more stable than Wi-Fi.
• Label your network clearly. Avoid confusing names like “NETGEAR123.”
• Check for Airplane Mode. It disables all network connections — make sure it’s off.

---

Copilot was used to help put this information together.